Return Policy
At Megan & Joy Lexington, we do everything we can to keep our customers happy. However, there may be occasions when you wish to return a product. This document clearly explains our return policy.
Conditions for returns
- You may only register an item for return after you have physically received it.
- Return costs are entirely at the customer's expense, including international shipping costs.
- Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
- Trying on items is allowed, but wearing them is not.
- Returning products that were deliberately ordered in multiple sizes with the intention of returning some or all of them is not allowed.
Return process
1. Notify us of your return via info@meganjoylexington.com within 14 days of receiving the item.
2. We will send you the return address of our supplier (based in China).
3. You return the item at your own expense, including any customs fees or shipping costs.
4. We always recommend using a shipping method with track & trace.
Refund
After we get the item at the return address and approve the condition of the product, we'll refund the purchase price within 14 days using the original payment method.
Liability
- We are not responsible for lost packages if the tracking indicates that the item has been delivered to the address provided by the customer.
- If an incorrect address has been provided, this is the customer's responsibility.
- Errors in the address must be reported within 24 hours of ordering.
Contact
For questions about returns, please contact us at info@meganjoylexiongton.com.
Megan & Joy
Megan & Joy Lexington are two sisters who grew up on a small family farm just outside Lexington, Kentucky — surrounded by open fields, horses, and endless sunsets. From an early age, they shared a love for simple beauty, comfortable fabrics, and timeless style.
In 2013, they decided to turn that shared passion into something tangible: a little clothing boutique that reflected their roots — warm, welcoming, and full of charm. What started as a cozy shop on a quiet street soon became a local favorite for women who appreciate quality, comfort, and a personal touch.
Every piece they curate still carries that same philosophy — inspired by nature, made to last, and chosen with care. For Megan and Joy, fashion isn’t just about clothing; it’s about creating moments of confidence and joy in everyday life.
Whether you’re visiting for the first time or have been with them for years, you’re always part of their story — a story built on family, authenticity, and a love for classic American style.
Grateful
Thank you for all the wonderful years you have shared with us.